Telephoning skills

If you speak on the telephone frequently, whether you are at the front desk or a business answering calls from clients, you will need this training.

What you will get here is a practical call handling training, telephoning techniques and skills to confidently answer calls, as well as how to constructively respond to customer telephone enquiries and handle customer complaints. You learn how to

• • • • • leave and take messages,
        • follow up on calls,
        • arrange meetings,
        • deal with conference calls,
        • emphasize,
        • reinforce,
        • suggest,
        • recommend,
        • link subjects,

and generally speaking the etiquette of telephonic conversation.

Language-wise, you need to be at least a TELW Level B3. Should you be at a lower level, you will need to bring your language up to speed.

Our fee